Term and Conditions

Last Updated: [Insert Date]

Welcome to PetNest Shop! These Terms and Conditions govern your use of our website (www.petnestgoods.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. About Us

PetNest Shop is a UK-based retailer specialising in premium products for bird enthusiasts and aquarium hobbyists. Our company address is 24 Segrave Rd, Plymouth, GB PL7N 4GZ.

2. Website Use

2.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into contracts to make purchases through our website.

2.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

2.3 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Use automated systems to extract data from our site
• Interfere with the proper working of our website

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but colours may vary slightly due to monitor settings. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or discuss alternative options.

3.3 Specialised Products

Many of our products (such as aquarium lighting systems and bird cages) require specialised knowledge for proper use. It is your responsibility to ensure you understand the product specifications and requirements before purchase.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept when we send you an order confirmation. We typically process orders within 1-2 business days (excluding weekends and holidays).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order placement.

4.4 Shipping

We offer two shipping options:

Note: We currently cannot ship to some Asian countries and remote regions. Delivery times may vary during peak seasons or due to customs clearance.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely satisfied with your purchase. You may return most items within 15 days of delivery for a refund or exchange, provided they meet the following conditions:

• Items must be in original, undamaged packaging with all tags attached
• Items must be unused and in resalable condition
• You must include the original receipt or proof of purchase

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Bird Food & Bird Grits/Sand Sheets
• Bedding materials
• Opened packages of any consumable products

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days of receiving your order with subject line “Return Request: [Your Order Number]”
2. Include your order number, product name(s), reason for return, and whether you prefer a refund or exchange
3. Await our response with return instructions and RMA number (within 2 business days)
4. Securely repackage items in their original packaging with all accessories and documentation
5. Ship to: PetNest Shop Returns, 24 Segrave Rd, Plymouth, GB PL7N 4GZ

We recommend using a tracked shipping service, especially for fragile items.

5.4 Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 5 business days
• Your refund will be credited to the original payment method
• Please allow 7-10 business days for the refund to appear in your account

For exchanges, we will ship your replacement item once the return is received.

6. Damaged or Defective Items

If you receive a damaged or defective product (such as an aquarium LED light with malfunctioning components or a bird cage with structural issues):

• Contact us immediately at [email protected] with photos of the damage
• We will arrange for a replacement or refund at no additional cost to you
• In some cases, we may request return of the damaged item for quality control purposes

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of PetNest Shop or its content suppliers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Use

PetNest Shop shall not be liable for any injury, damage, or loss resulting from improper use of our products. It is your responsibility to:

• Follow all manufacturer instructions for aquarium equipment and bird products
• Ensure products are suitable for your specific pets and environment
• Supervise pets when introducing new equipment or accessories

8.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access. We are not liable for any losses resulting from website downtime.

8.3 General Limitation

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms and Conditions periodically. The current version will always be available on our website with the effective date noted at the top.

11. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact our customer service team:

Email: [email protected]
Postal Address: PetNest Shop, 24 Segrave Rd, Plymouth, GB PL7N 4GZ

Thank you for choosing PetNest Shop for your avian and aquatic needs!