Privacy Policy

Last Updated: [Insert Date]

At PetNest Shop (“we”, “us”, or “our”), operating at www.petnestgoods.com, we are committed to protecting the privacy of our avian enthusiasts and aquatic hobbyists worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium pet care products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make purchases of bird cages, aquarium lighting, or other specialty products.
• Transaction Data: Purchase history, product preferences (such as bird feeders or aquarium control units), and payment method details.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site, particularly regarding product categories like avian accessories or aquatic equipment.
• Communication Data: Correspondence with our customer service team regarding orders of delicate items like aquarium lamps or bulk bird food.

2. How We Use Your Information

Your data helps us deliver exceptional service to pet owners worldwide:

• Process transactions for specialized products like automatic fish feeders or bird cage accessories
• Provide customer support for technical products such as aquarium LED lighting systems
• Improve our product offerings for niche markets (avian and aquatic enthusiasts)
• Send order confirmations and shipping updates, especially for fragile items
• Prevent fraud in high-value transactions (e.g., premium bird cages & stands)
• Comply with legal obligations regarding international shipments

3. Data Sharing & Disclosure

We respect your privacy and only share data when necessary:

• Payment Processors: Secure sharing with Visa, MasterCard, JCB, and PayPal for transaction processing
• Shipping Partners: Limited address information to deliver temperature-sensitive bird food or fragile aquarium equipment
• Legal Compliance: When required by law for international transactions
• Service Providers: Trusted partners assisting with website operations (always under confidentiality agreements)

We never sell your personal information to third-party marketers.

4. Data Storage & Security

Your security is paramount when purchasing premium pet products:

• Enterprise-grade encryption (TLS 1.3) for all transactions
• PCI DSS compliant payment processing
• Secure servers with limited access
• Regular security audits of our systems
• Automatic deletion of full payment details post-transaction

While we implement robust measures, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor account activity.

5. Your Rights

As a valued pet enthusiast, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate information (especially important for shipping delicate items)
• Request deletion of data not required for legal/compliance purposes
• Object to certain processing activities
• Receive your data in a portable format
• Withdraw consent for marketing communications

6. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience for specialty pet products:

• Essential Cookies: Required for core functions like adding bird feeders to your cart
• Performance Cookies: Help us improve our site layout for aquarium product browsing
• Functional Cookies: Remember preferences like currency for international orders
• Marketing Cookies: Show relevant products (e.g., if you frequently browse bee houses)

You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), data may be transferred outside your country of residence. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website and products (including bird harnesses & leads) are not targeted at children under 16. We do not knowingly collect data from children.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers who have purchased high-value items like aquarium lighting systems.