FAQ

Our store caters to dedicated pet owners who prioritize quality care for their:

• Avian companions – Bird enthusiasts seeking premium cages, feeders, and accessories
• Aquatic hobbyists – Aquarium keepers needing specialized lighting, feeders, and equipment
• Eco-conscious pet lovers – Those interested in bee/bug houses and sustainable pet products

We serve customers globally who appreciate carefully curated, pet-safe products delivered with care.

Our distinctive features include:

• Specialized focus on avian and aquatic pet needs with premium-grade equipment
• Global shipping with pet-sensitive packaging – particularly for fragile items like aquarium lamps
• Climate-conscious delivery for temperature-sensitive products like bird food
• Discreet packaging for valuable items like automatic fish feeders

Our Aquarium LED Lighting and Light Control Units selection caters to different needs:

• For plant growth: Look for full-spectrum LED systems
• For coral reefs: Choose high-output marine-specific lighting
• For viewing pleasure: Consider adjustable color temperature options

Email our aquatic specialists at [email protected] for personalized recommendations based on your tank size and inhabitants.

When selecting from our Bird Cages & Stands collection:

• Measure your space and ensure adequate room for your bird’s wingspan
• Consider bar spacing appropriate for your bird’s size
• Look for easy-cleaning features if purchasing from our Bird Cage Accessories range
• For active birds, explore our Balls & Wheels section for enrichment items

Our Automatic Fish Feeders are designed for worry-free operation:

• Test units before leaving to ensure proper portion control
• Combine with our Aquarium Light Control Units to maintain day/night cycles
• Consider a trial run with our Standard Shipping option if you need it urgently

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption for your protection.

Common reasons include:

• Incorrect CVV code or expiration date
• International transaction blocks on your card
• Exceeding your card limit (common with bulk bird food orders)

Try again or contact your bank. For persistent issues, consider using PayPal as an alternative.

We process orders quickly (within 1-2 business days), but email [email protected] immediately with your order number if you need changes. Once shipped, you’ll need to wait for delivery and use our return policy if needed.

We offer two reliable services:

1. Standard Shipping (£12.95)
   • Carriers: DHL/FedEx
   • 10-15 day delivery after dispatch
   • Ideal for urgent needs like bird cage accessories
2. Free Shipping (Orders over £50)
   • Carrier: EMS
   • 15-25 day delivery after dispatch
   • Perfect for aquarium lighting systems or bulk orders

Pro Tip: Combine orders with friends or stock up on essentials like bird grits or aquarium air stones to reach the £50 free shipping threshold!

Due to complex customs regulations in certain Asian countries and remote areas, we currently cannot guarantee reliable delivery to these regions. We’re working to expand our service areas – please check back or email us for updates about your specific location.

All fragile items from our Aquarium Lamps & Light Tubes range are:

• Wrapped in bubble cushioning
• Secured with foam corner protectors
• Marked as “Fragile” on the exterior
• Sometimes shipped separately for added protection

If any item arrives damaged, see our Returns section below.

We offer a 15-day return window from receipt for unused items in original packaging. This applies to:

• Ill-fitting bird harnesses
• Unsuitable aquarium decor
• Any product that doesn’t meet your expectations

Exceptions: Opened bird food or used bedding for hygiene reasons.

Simple steps:

1. Email [email protected] with your order number and reason for return
2. We’ll provide a return authorization and address (24 Segrave Rd, Plymouth, GB PL7N 4GZ)
3. Ship items back with tracking (return shipping not covered)
4. Receive refund to original payment method once processed

For defective electronics from our Aquarium Light Control Units range:

• Contact us immediately with photos/video of the issue
• We may replace without requiring return for heavy items
• Alternatively provide a prepaid return label for inspection

Our goal is to minimize disruption to your aquatic ecosystem.

Our avian specialists can help with:

• Choosing between Bird Niger Feeders vs standard feeders
• Selecting the right Bird Grits & Sand Sheets
• Advice on Bird Nest Boxes placement

Email [email protected] with details about your bird species and setup.

Our headquarters is at:

24 Segrave Rd,
Plymouth, GB PL7N 4GZ

Note: This is not a retail store – all orders are processed through our website.